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Rockley Watersports - Poole , United Kingdom
The overall responsibility of the Chief Instructor at Poole Park is to support the Centre Manager and manage all activities on the centre. You will liaise with teachers and parents to provide a high level of customer service to our clients. You will also be responsible for the running of the centre in the absence/day off of the Centre Manager.
The Chief Instructor is expected to set and maintain the standards outlined in the Company’s Standard and Local Operating Procedures; attitude to work, company equipment, personal presentation, customer service and company ethos relating to our team and clients. You will be liaising with the Centre Manager to ensure management of the activity team provides a safe, well-organised, motivated and happy activity environment for clients and team alike. Providing advice and assistance to less experienced/new instructors both on and off the water, and working alongside the Centre Manager with staff inductions, training, appraisals, motivation and discipline.
You will be providing supervision of all courses and activities, on and off the water, making sure that all necessary administrative and official duties are complete; centre logs, course reports, fleet leader forms, equipment forms, weekly schedules and personnel documents. This will be done working closely with the Centre Manager.
The Chief Instructor will ensure staff and clients are aware of and follow our safety procedures and policies via regular monitoring and evaluation. You will ensure staff have undergone the appropriate induction, centre orientation and training for their role, including reading and understanding the SOP’s, LOP’s, accident, incident and fire procedure documents. You will also perform the Senior Instructor role on the water.
You will be working closely with the Centre Manager and Facilities Coordinator to assist with the maintenance and upkeep of the centre and it’s equipment.
Requirements for this job
- Current RYA (or other accepted) First Aid and DBS certificates:
- RYA Senior Instructor Sailing
- RYA Start Windsurf Instructor
- Proficient in using Microsoft Word and Excel and holds a full UK driving licence
- You will need to be a motivated, flexible and professional person who will lead by example
- You should be a confident communicator, able to deliver information clearly to both individuals and to larger groups of clients and staff
- Good customer service skills are essential
Good to have for this job
- Ideally you will also hold one or more of the following instructor qualifications:
- UKCC Level 1
- BSUPA Instructor
- RYA Powerboat Instructor
Ideally the successful candidate will have experience working as a senior at a watersports centre and have experience in managing people of a variety of ages in a number of different roles
Please apply via website: https://www.rockley.org/about/join-the-team/job-descriptions